Customer Service

Shipping Information

Aura & Fleur ship within Australia. For international orders please contact us directly regarding options and pricing at

Within Australia

Please allow us 1-2 business days to dispatch your order. Orders are processed and generally delivered within 5 business days.

  • FREE Standard delivery for orders over $60
  • For orders below $60 a $10.00 shipping cost will apply
  • Express delivery $15

Please note we cannot deliver to PO Boxes or Parcel Lockers.


Payment Options

We currently accept Mastercard, Visa and Paypal.  


Returns and Exchange

Please choose your Aura & Fleur bag carefully as we do not exchange or refund for change of mind. If you believe you have received a faulty item, please email a photograph of the item detailing the fault plus proof of purchase within 7 days of receiving your goods to We will organise an exchange provided the bag is in its original packaging and it hasn't been used.


Care Instruction

If your bag has arrived squashed or misshapen due to shipping, hang it up overnight, preferably with some sort of padding inside. DO NOT IRON. Most stains can be removed with a damp cloth. The lining can be washed by hand in cold water and hung dry. Do not immerse or wet the body material. The vegan leather handle punch holes will be tight initially but they will loosen with wear.  

To make the most of your bag, avoid leaving it in excessive sunlight and heat. Like most things man-made, vegan leather can be subject to softening and heat damage. Excessive sunlight can cause polyurethane coating to crack and cause the straw colours to fade. When staying in the sun for prolonged periods of time, please cover your bag. The beautiful colours will last longer. 


Product Photography

We have made every effort to display our beautiful products as accurately as possible, however as screen displays vary, we cannot guarantee that the display of any colour will reflect the true color of your bag.

Wholesale Inquiries

Contact us via email: for any wholesale inquiries.